Service Process
Standardized processes with a global vision — building a professional, efficient and scalable international patient service system.
Five-Pillar Service Core
Five core principles run through every stage, ensuring a reliable cross-border care experience.
7-Stage Standardized Service Process
From first inquiry to long-term follow-up — 22 standardized touchpoints, fully traceable and scalable.
Integrate all-channel inquiry intake — ensuring every contact is captured and handled without delay.
01Integrate website, WhatsApp, WeChat, email, referrals and channel partnerships.
Create a unique Patient ID with name, nationality, contact, chief complaint and inquiry details.
Send credentials, process overview and required materials list — set a professional first impression.
Senior medical experts complete assessment within 3 business days for precise matching.
02Systematically collect passports, clinical diagnoses, pathology reports, lab results and imaging.
Professional team reviews completeness — clear diagnosis, readable imaging, valid documentation.
Issue a Preliminary Assessment Report within 3 days, recommending suitable departments, hospitals and specialists.
Offer at least 2 hospitals and 2 specialists, transparent pricing and standardized contracting.
03Curate at least 2 hospitals and 2 specialists with credentials and case history for patient choice.
Issue a Medical Service Proposal with transparent quote and agreement.
Confirm the final package, payment method and timeline, complete contracting and payment.
From comms groups to itinerary planning — everything ready before arrival.
04Create a multi-party group with patient, family, coordinator and hospital liaison for real-time updates.
Book expert appointments and exams in quality hospitals, reserve beds in advance.
Arrange international flights, nearby hotels, airport transfers and full-time accompaniment.
From airport pickup to recovery feedback — seamless medical accompaniment throughout.
05Designated driver picks up at airport, assists with hotel check-in for a stress-free start.
Full accompaniment for check-in, registration and payment with professional medical translation.
Track exam schedules, accompany tests, translate results and coordinate follow-up.
Coordinate follow-up visits, beds, surgeries, medications and medical orders.
Daily ward visits and records, responsive to needs, regular family updates.
Systematic documentation and accurate translation for seamless post-discharge care.
06Compile discharge summary, pathology reports, imaging data, medication list and follow-up plan.
Senior medical translators provide precise bilingual translations for cross-border continuity.
From 7-day check-in to annual health management — full-cycle care commitment.
07Check recovery status, medication adherence, post-op complications and home-care guidance.
Assess treatment outcomes, coordinate follow-up exams, adjust the health management plan.
Lifetime health records for VIP patients, annual assessments and chronic disease management.
Measurable Standards, Full-Process Quality Assurance
Every service has measurable timelines and quality targets.
24/7 rapid response — instant handling, zero delayed feedback.
Senior team reviews records efficiently with rigorous quality control.
Fast-track quality hospital resources with precise specialist matching.
Patient-centered approach — continuously optimized for quality and reputation.
Standardized complaint handling with timely resolution and continuous improvement.
Want a care plan that fits you?
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